General terms & conditions

In addition to the waterski cable, Surf Langenfeld and Seehaus Langenfeld also belong to Wasserski Langenfeld GmbH.

for customers 12 and older

 

1.scope of application

The following general terms and conditions apply to all contractual relationships and as terms of use for the use of the Wasserski Langenfeld GmbH and its facilities, between the Wasserski Langenfeld GmbH and the contractual partner / customer, unless separate individual agreements have been made in writing.

2 General

The use is at your own risk. Parents are liable for their children.

With the purchase of a ticket or a binding booking, the customer, or the customer as organizer (lane rental / exclusive surf session, event), declares that he is aware of the risks and dangers on the premises and in the intended use of the facilities and equipment available there, or has been informed. The organizer is obliged to inform all participants of the event about this and about the contents of these GTC’s and to ensure their validity for the individual participants. Explicit information and clarification by the operator is not required for this.
Each customer is required to take personal responsibility, prudence and realistic self-assessment. By starting to use the service, the customer accepts the terms and conditions. In particular, the customer is obliged to observe the safety regulations and rules and to comply with the instructions of the operating personnel.

The exact dates and times for the bookable offers can be found on our homepage. For operational reasons, the booked offer can be changed at short notice. The booking party is liable for all payments. The fee must be paid at the time of booking. Places are reserved bindingly upon receipt of payment.

Tickets, courses and other offers are not transferable. Resale is not permitted. Any misuse will be reported by Wasserski Langenfeld GmbH. A loss of the ticket must be reported immediately.
The fee for the replacement of a transponder band is 5,-€. A reduction or extension of the ticket due to a merely temporary breakdown, repair and maintenance work, etc. is excluded.
The cableway tickets entitle to use only the facilities released for public operation.

The use of the surf and water ski facilities including all features (jumps, rails, etc.) as well as the participation in events is at the user’s own risk and responsibility. The user has to inform himself in particular beforehand about the sport-typical risks of such exercises and facility use and accepts these explicitly with the exercise/use. A life jacket must be worn when water skiing and wakeboarding. Fun park, obstacles, features may only be used with helmet, vest and a board suitable for this purpose.
Age restrictions: Water skiing and wakeboarding is possible from 10 years. Surfing is possible from 12 years.

3. cancellation procedure, cancellation fee, right of withdrawal

Cancellation deadlines and cancellation fees can be found on our homepage under the item “My bookings”, or in the respective offer on our website. Online bookings can only be cancelled online. The credit will be credited to the prepaid account. Bookings made on site can also be cancelled on site.
Consumption of alcohol prior to all water sports activities is strictly prohibited. Drunk drivers may be excluded from the operation. Ticket, course or group fees will not be refunded in this case.

4. cancellation, changes

Changes or reductions due to under- or over-occupancy or due to weather conditions are excluded for all types of services. However, the operator can cancel the use of the facility if a safe performance of the agreed service is no longer guaranteed (weather conditions, unforeseeable defects, etc.). Operationally or organizationally caused cancellations or reductions in the duration of the offer (core time) will be compensated for, if operationally possible, by an extension or an alternative date. If this is not possible, the fee will be refunded according to the cancelled offer duration.

5. miscellaneous

In the event of misuse of the facilities and equipment or conduct detrimental to the operation on the part of the booker, further bookings can be terminated without notice.

The customer / user is liable to the Wasserski Langenfeld GmbH for damages caused by him.

The house rules of the Wasserski Langenfeld GmbH apply in all rooms and on the open areas of the Wasserski Langenfeld GmbH. The house rules can be found on the website: House Rules

For valuables and equipment, such as material of the customers, which are deposited, kept or stored with the operator, any liability is excluded. Depositing, keeping or storing does not create a legal relationship.

Parts of our premises, all water ski cableways and the surf wave are under video surveillance.
The dog ban is valid all year round on the whole area.

for customers who are 11 and younger

1.scope of application

The following General Terms and Conditions apply to all contractual relationships and as terms of use for the use of the Wasserski Langenfeld GmbH facility and its facilities, between the Wasserski Langenfeld GmbH and the contractual partner / customer, unless separate individual agreements have been made in writing.

2 General

The use is at your own risk. Parents are liable for their children.

With the purchase of a ticket or a binding booking, the customer, or the customer as organizer (lane rental / exclusive surf session, event), declares that he is aware of the risks and dangers on the premises and in the intended use of the facilities and equipment available there, or has been informed. The organizer is obliged to inform all participants of the event about this and about the contents of these GTC’s and to ensure their validity for the individual participants. Explicit information and clarification by the operator is not required for this.
Each customer is required to take personal responsibility, prudence and realistic self-assessment. By starting to use the service, the customer accepts the terms and conditions. In particular, the customer is obliged to observe the safety regulations and rules and to comply with the instructions of the operating personnel.

The exact dates and times for the bookable offers can be found on our homepage. For operational reasons, the booked offer can be changed at short notice. The booking party is liable for all payments. The fee must be paid at the time of booking. Places are reserved bindingly upon receipt of payment.

Tickets, courses and other offers are not transferable. Resale is not permitted. Any misuse will be reported by Wasserski Langenfeld GmbH. A loss of the ticket must be reported immediately.
The fee for the replacement of a transponder band is 5,-€. A reduction or extension of the ticket due to a merely temporary breakdown, repair and maintenance work, etc. is excluded.
The cableway tickets entitle to use only the facilities released for public operation.

The use of the surf and water ski facilities including all features (jumps, rails, etc.) as well as the participation in events is at the user’s own risk and responsibility. The user has to inform himself in particular beforehand about the sport-typical risks of such exercises and facility use and accepts these explicitly with the exercise/use. A life jacket must be worn when water skiing and wakeboarding. Fun park, obstacles, features may only be used with helmet, vest and own board.
Age restrictions: Water skiing and wakeboarding is possible from 10 years. Surfing is possible from 12 years.

3. cancellation procedure, cancellation fee, right of withdrawal

Cancellation deadlines and cancellation fees can be found on our homepage under the item “My bookings”, or in the respective offer on our website. Online bookings can only be cancelled online. The credit will be credited to the prepaid account. Bookings made on site can also be cancelled on site.
Consumption of alcohol prior to all water sports activities is strictly prohibited. Drunk drivers may be excluded from the operation. Ticket, course or group fees will not be refunded in this case.

4. loss of operation, changes

Changes or reductions due to under- or over-occupancy or for weather reasons are excluded for all types of services. However, the operator can cancel the use of the facility if a safe performance of the agreed service is no longer guaranteed (weather conditions, unforeseeable defects, etc.). Operationally or organizationally caused cancellations or shortening of the offer duration (core time) will be compensated, if operationally possible, by an extension or an alternative date. If this is not possible, the fee will be refunded according to the cancelled offer duration.

5. miscellaneous

In the event of improper use of the facilities and operating equipment or conduct detrimental to operations on the part of the person making the booking, further bookings may be cancelled without notice.

The customer / user is liable to Wasserski Langenfeld GmbH for damages caused by him.

The house rules of the Wasserski Langenfeld GmbH apply in all rooms and on the open areas of the Wasserski Langenfeld GmbH. The house rules can be found on the website: House Rules

For valuables and equipment, such as material of the customers, which are deposited, kept or stored with the operator, any liability is excluded. By depositing, keeping or storing a legal relationship is not established.

Parts of our premises all water ski cableways and the surf wave are under video surveillance.
The dog ban applies throughout the year on the entire site.